Smallflower Reviews

Smallflower.com is an online extension of Merz Apothecary, a historic apothecary based in Chicago's Lincoln Square neighborhood. They are known for their selection of imported and hard-to-find European remedies, herbs, soaps, niche fragrances, skincare, and men's grooming items. They carry an international assortment of classic and new brands from more than 50 countries.

Some of their popular products include Outremer Vanille Eau de Toilette, Underberg 30 Pack, Uncle Harry's Natural Products Peppermint Toothpaste, Dr. Theiss Naturwaren Dr. Theiss Ringelblumen Salbe (Marigold Salve), Penaten Baby Creme, Kala Swedish Dream Sea Salt Soap, BioDiat China Oel 25Ml, Soldan Em-eukal Eucalyptus Drops, Rowa Rowatinex Capsules, Speick Deo Stick, Badedas 3-in-1 Revitalizing Shower Gel, Shampoo, and Conditioner, Nemat International, Inc Amber Fragrance Roll-On, Uncle Harry's Natural Products Tooth Enamel Remineralization Kit, Underberg 3 Pack, and Nivea Creme.

They also offer services such as video reviews, FAQs, and recipes. Their mission is to help customers around the world feel their best — physically, mentally, and emotionally.

You can contact Smallflower customer service in several ways:

1. Phone: You can call them at (773) 989-0900 from 10AM to 6PM CST, Monday through Saturday.
2. Email: You can reach them at customerservice@smallflower.com. They generally respond within a few hours during their working hours (Monday through Friday, 10AM to 6PM CST).
3. Chat: Their Customer Service team is available to chat Monday through Friday, 10AM to 6PM CST. You can start a chat by clicking on the Chat icon on the bottom right of their website screen.

Please note that many questions can be answered on their FAQ page, which is often the fastest way to find answers to common questions.

Smallflower.com is the online extension of Merz Apothecary, a historic pharmacy located in the heart of Chicago's Lincoln Square neighborhood. The website offers a wide range of products for health and personal care, including international bath and body care, natural health products, organic skincare and beauty items, niche fragrances, and men's grooming products. They are known for their selection of imported and hard-to-find European remedies, herbs, soaps, and men's grooming items. When you choose Smallflower, you gain access to their unique history and years of dedicated health and wellness expertise. They carry an assortment of products that help customers around the world feel their best — physically, mentally, and emotionally.

At Smallflower, you should allow their team two to three business days to pack up and ship out your order, though it may often be quicker. Their shipping department is closed on Saturdays, Sundays, and holidays. If your order is urgent or if you need to confirm the date an item will be shipped, you can give them a call at their toll-free number. As you’re deciding between shipping methods, here is some helpful information: Economy Shipping and Free Economy Shipping are provided by DHL. If you need your package urgently, they recommend you forego these options and select an expedited shipping method (UPS Next Day Air, UPS 2nd Day Air, etc.). UPS Next Day Air is the only shipping method providing guaranteed shipping (your package will be delivered the next business day or else the cost of shipping is refundable). Orders must be placed before 12pm (CST) Monday - Friday to qualify. Their carriers do not deliver on Saturdays, Sundays, or holidays. For example, a UPS Next Day Air order placed on Friday will arrive the next business day which is usually a Monday (excluding holidays). UPS 2nd Day Air and UPS Ground are currently experiencing relatively consistent shipping times but are not refundable if they do not arrive as scheduled. Smallflower offers free economy shipping for orders with a subtotal of $95, before taxes, and after discounts, that are being shipped to any of the lower 48 states and does not include Alaska or Hawaii. Free economy shipping usually arrives in five to ten business days. Economy shipping usually arrives in five to ten business days. UPS Ground is scheduled to arrive anywhere from two to seven business days based on your destination. The cut off for shipping out 2nd Day Air orders is 12pm CST, Monday-Friday.

Smallflower.com has a specific Return Policy and Shipping Policy.

For returns, all returns must be authorized in advance. Smallflower accepts returns on unopened and unused products for 30 days after the order is received. To receive an authorization, you need to contact them with your name, order number, and the reason for the return and they will email you return instructions. They do not accept returns on certain items like homeopathic medicines, hair brushes, toothbrushes, shaving brushes, shaving tools or manicure/pedicure tools, even if they are not used. They also do not accept returns on fragrance samples. The customer must cover the cost of return shipping for all returns that are not the result of errors by Smallflower.

Regarding shipping, they ask that you allow their team two to three business days to pack up and ship out your order, though it may often be quicker. Their shipping department is closed on Saturdays, Sundays, and holidays. If your order is urgent or if you need to confirm the date an item will be shipped, you can give them a call at their toll-free number. They offer different shipping methods including Economy Shipping, UPS Ground, and UPS 2nd Day Air. They also offer a package protection program that allows them to take care of shipping issues for you quickly and with less stress. They will reship or refund your order if the package is lost, stolen, or damaged. You do not have to file a claim, they will take care of this for you.